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الرئيسية / الوظائف / 1277 مشاهدة13 سبتمبر 2020

IT Engineer في شركه كريم - STJEGYPT

IT Engineer في شركه كريم - STJEGYPT
Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Egypt
About The Role
We are looking for an enthusiastic candidate who will provide IT assistance to our colleagues You will diagnose and troubleshoot software and hardware related incidents and help our colleagues with their day to day IT needs You will work in Cairo offices within the IT guidelines  processes and be a custodian of the IT department to deliver a highquality service
Key Responsibilities
Providing 1st and 2nd line support to all the IT systems and services provided and used by Careem including Call Center
Log and track all incidents via the ITSM tool Jira and follow the incident management process Working on escalated Incidents from the IT Service Desk and ensure that Incidents are updated daily with meaningful updates quality and troubleshooting steps performed Ensure that incidents are resolved within the set SLAs
Working on the regional incidents queues to help drive down the incident volumes remote support
Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users
Ensure that priority 1  critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness
Perform daily checks to ensure that uptime for network performance WIFI meeting rooms applications etc
Support Call Center by providing related technical support including configure and deliver required hardware devices laptop desktop mifi headsetetc resolving hardware and software issues and responding to daily operational support issues
Troubleshoot system and network problems diagnosing and solving hardware or software faults including replacing damaged parts ordering new parts when necessary and managing maintenance cycle with vendors
Installation of new hardware software and printers
Implementing and assisting on the roll out of new applications or operating systems
Preparing new laptops installation  configuration of computer hardware operating systems and applications as part of the new joiners onboarding processes
Working with the People HR Team for the leavers Offboarding processes disabling account access collection of HW devices revoking application licenses and uninstalling software and updating the Asset Management tool
Coordinate with the local supplier  Procurement team for the asset Management  tagging and Tracking
Providing assistance to colleagues with technologyrelated issues
Meeting room support for tele video conference solutions to minimize disruption to the productivity of meetings Proactive monitoring to ensure that all meeting rooms tech are online and working order
Problem Management to ensure that incidents are reviewed for recurring issues and Problems are highlighted Provide work arounds perform Root Cause Analysis RCA and document Known Errors
Change Management to assess  minimize the impact to production services Ensure there is communication to the users of any disruption to services
Working closely with the IT Security team to ensure Security policies and best practices are up to date and enforced Follow the security guidelines in place to protect Careems Infrastructure and Assets
Enforce the IT policies and procedures and act as a custodian of IT and help educate users on best practices protect data software and hardware to local IT infrastructure
Ensure continuous improvement and will be responsible for infrastructure projects Timely rollout of new applications new hardware and security releases as instructed by basecamp Dubai UAE
Keeping up to date with the latest technology changes and industry practices
Help in planning inhouse or offsite activities like company and team events meetups and conferences
Communication Skills
Effectively communicates relevant project information to superiors
Delivers engaging informative and wellorganized presentations
Resolves andor escalates issues in a timely fashion
Understands how to communicate difficultsensitive information tactfully
Problem Solving
Combine patience determination and persistence to troubleshoot issues
Dynamic resultsoriented problem solver
Easily understand investigate and solve technical problems in a details driven attitude
Skilled at evaluating options and generating solutions
Strong problemsolving and analytical skills
Troubleshooting equipment or situations
Qualifications
Bachelors degree in computer science or similar discipline
CCNA MCSA ITIL
1 to 2 years experience
ability to work in rotational shifts
Languages
Must be fluent in English Written  Spoken
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Engineering


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