الرئيسية / الوظائف / 5562 مشاهدة23 سبتمبر 2020


National_Customer Service Assistant - Al-Futtaim - STJEGYPT



National_Customer Service Assistant - Al-Futtaim - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: not mentioned
Salary Type : Net Salary
Location: Cairo, EG
Job Purpose

To operate the Exchange & Refund Desk in the store in day to day function. It is the overall responsibility of the JH to take decisions regarding any exchange or refund, and solve any problems so as to ensure that the customer is completely satisfied when he/she leaves the store

Key Accountabilities
To be able to use their judgment to handle specific problems with common sense, thereby ensuring a satisfied customer who will come back. Thus, by providing excellent customer service the JH guides his team in using the opportunity to regain potentially lost customers.
Handle customer in positive and fair manner as they have an important role in regaining potentially lost customers.
To be responsible in handling returns and exchange issues. Based on his/her judgment, experience and authority given by the management the JH may make exceptions with the purpose of retaining a customer or redressed of genuine grievance.
To be involved in the training and development and looks after all aspects that affects their day to day performance and is responsible for their annual appraisal.
To use the information from Returns& Exchange desk to detect and act upon or report to the management about a product fault, safety problem or transportation problem
Prepare daily / weekly / monthly reports of transactions at the returns & Exchange desk. The data is used to reconciling with the cash till as well as the accounts for the period of the report. The data is also important for analysing trends on sales and profitability and performance of the store.

Qualifications

Minimum Qualifications and Knowledge:

High School/Trade School Graduate.

Minimum Experience

1-2 years in a similar role or Customer Service

Skills
Customer Focussed
Individual Accountability
Continuous Improvement
Personal Leadership
 

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now

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Customer Service


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