Your Role and Responsibilities
Updating the AR database with customer information
Collection of accounts receivable for IBM mainline and IGF customers (where IGF AR is routed to CARS)
Raising CARS Adjustments (as per the common adjustment matrix)
Forecasting expected cash collect
Producing arrears letters for designated accounts
Producing customer statements of account and customer account reconciliations on request
Providing input to AR / IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues.
Identifying and managing delinquent and distressed accounts
Interfacing with consolidated statement facility
Raising adjustments (as per the common adjustment matrix)
Establishing customer relationships and ensure customer adheres to IBM payment terms
Maintaining/updating customer information on AR databases
Contacting all owned customers within 14 days of invoice due date - either by arrears letter, telephone call or personal meeting.
Forecasting collections/dates for current month/quarter
Adding/updating action codes in CDMS as appropriate in current country setup
Maintaining follow-up activities (as per collection plan)
Recording all customer responses, commitments, queries on AR databases
Monitoring payments versus commitments
Copying invoices, statements, customer account reconciliations where appropriate
Recording disputes in CDMS and identifying owners and notifying them.
Resolving disputes personally where possible
Tracking customer reaction (payment/query/no response) to arrears letters
Providing input to AR/IGF management on whether LPF should be aggressively pursued for any delinquency based on management judgment considering specific criteria and customer specific issues.
Preparing documentation for agreed pre-legal situations, write-Offs and refunds
Notifying Risk Management of distressed customer accounts
Creating a month-start collection forecast and updating it weekly to reflect changes
Organizing physical cheque collections where appropriate
Initiating escalation processes where required
Informing management of any issues impacting prompt collection
Encouraging customers to use automatic and/or electronic payment methods, such as Direct Debit, Credit Card and e-business applications available on the Web (Statement Online – SOL, Invoice
Online – IOL)
Required Technical and Professional Expertise
Client Insight & client satisfaction oriented
Ability to work independently, prioritize tasks and manage multiple priorities
Ability to respect deadlines
Good organization and time management skills
Dedicated and driving to achieve
Strong ability solving problems and analytical skills
Good team player and collaborative
Open minded to new knowledge and activities
Pro-active thinker (so is taking the lead with solving issues)
Work accurately
Quality oriented work approach
Self Organized and Autonomous
Efficiency oriented and committed
Preferred Technical And Professional Expertise
N/A
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