serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
· Determining the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
What Did We order?
Good understanding of computer systems mobile devices and other tech products
· Ability to diagnose and resolve basic technical issues
· Proficiency in English
· Excellent communication skills
· Customer-oriented and cool-tempered
· BSc/BA in IT Computer Science or relevant field
Apply for here 
