From Aug/2018Till Present: Joined Commercial
International bank (CIB) As a Credit Coordinator Officer in the Maryland head office
Job Description:
1-Check status of respective customers arrears (i.e. Credit card Loans or Auto & Mortgage) & prepare required data prior phone calls.
2-Conduct phone calls with arrears customers record the outcome of phone calls in the work cards or system.
3-Negotiate arrears settlements and report actions to be taken partial payment rescheduling or turning case to legal to the team leader
4-Organize filling / Documents properly to ensure easy access.
5-Finalize daily transactions and refer any back log to the collection supervisor Policies processes and procedures.
Follow all relevant department policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day to day operations
Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of work
Compliance
Comply with all relevant CBE regulations banking laws AML regulations and internal CIB policies and code of conduct in order to maintain CIB sound legal position and mitigate any potential risks.
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