What On Your Plate?
serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
What Did We order?
Good understanding of computer systems mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT Computer Science or relevant field
We believe that our people are the key to our success and achieveing our goals as TOGETHER WE GROW that why all employees at Otlob are always valued and can always make a change.
We make sure to attract hire and keep diverse people on our team so that we can perform better as one enjoy more exciting environment and get the creative juices from differnt diverses flowing in our business.
apply from here 
