Company: Nestle Egypt
Full-time
Position Summary
To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.
A day in the life of...
· Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
· Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
· Assign correct owners to customer request based on identified reasons
· Recording of customer feedback from all areas of O2C processes
· Capture Voice of Customer and external surveys to learn customer perception and expectation
· Provide basic technical solution and document requests by customer
What Will Make You Successful
· 1 to 2 years of Customer service in similar market environment
· 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
· Operational experience in logistic functions (optional)
· Experience working in strong team environment and able to use problem solving skills.
· Excellent written and oral communication skills.
Industry
· Consumer Goods
· Food & Beverages
· Food Production
Employment Type
Full-time
Job Functions
· Purchasing
· Distribution
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