Role Purpose
Performing Outbound calls for specific campaigns trying to convince the customers with the products and handling Customers` objections
Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures
Impact on the Business
Perform OB phone calls for our HSBC customers in a polite and friendly way, instilling customer confidence and convincing them with the bank products
Provide high quality service to achieve customer needs
Delivering high quality of sales for our customers
Following up with MSF/branches for all pending requests
Qualifications
Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)
A. Secondary School B. University (BA) or (BSc) C. Post Graduate (Masters)
A. Two years or less B. Two to five years C. Five to ten years D. Over ten years
Must have education standard to at least high school diploma and be of a legal working age
Must be proficient language(s) required by the process
Preferably to have sales experience specially in banking products
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
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