الرئيسية / الوظائف / 33466 مشاهدة21 يناير 2021


Account Relations Coordinator in British Council - STJEGYPT



Account Relations Coordinator in British Council - STJEGYPT

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Work Type : Full Time
Experience : 1-2 Years




Gender : male and female
Salary: 9700
Salary Type : Net Salary
Location: Egypt
About the job

The British Council builds connections understanding and trust between people in the UK and other countries through arts and culture education and the English language. We work in two ways – directly with individuals to transform their lives and with governments and partners to make a bigger difference for the longer term creating benefit for millions of people all over the world. We help young people to gain the skills confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall including online and through our broadcasts and publications.

Contract Duration: 1 year (renewable)
Location: Cairo Egypt
Pay Band H/4

Salary: 7709 - 9759 EGP./month + medical insurance (salary negotiable depending on experience and interview outcome)
Closing date: 25 January 2021

Role Purpose

The purpose of this role is to ensure the efficient effective operational co-ordination and delivery of both B2B Exams Activities and Projects at the right cost and customer experience.The role is to support B2B Customers on operational and business development issues reporting issues and resolutions to the Account Relationship Manager(s) to develop and retain the account.

Function Overview

Our work in exams creates international opportunities and builds trust and value for the UK. We also:

▪ Give people access to life changing opportunities through UK qualifications.
▪ Support the promotion of the UK as a study destination.
▪ Provide a sustainable base for other cultural relations activities.

We currently have two main examination centres (Cairo & Alexandria) delivering around 150000 exams to 70000 candidates annually all over Egypt with School Exams and IELTS the predominant product lines. We have seen strong growth in recent years and it is expected to expand further. The Egypt exams portfolio is of vital importance to the British Council in terms of the impact it creates for the organization for individuals institutions and educational systems. Egypt is coming out of a period of economic turbulence with signs of stability following thedrastic devaluation in Nov 2016 – inflation is decreasing the exchange rate is steady. Throughout the turmoil education continued to be a thriving industry – this should continue

Main Opportunities

Service delivery and Operations



·       Promote & deliver high quality events tours or projects planned and delivered in relation to target audiences needs and British Council strategic objectives

·       Identify & respond to needs of relevant target audiences

·       Project management and vendor management to ensure procurement regular servicing and

·       readiness of use of related equipment to ensure smooth delivery of exam services support negotiation with partners & suppliers to arrange relevant resources & arrangements

·       Plan and implement all event participation to agreed standards including but not limited to child protection branding & EDI

·       Ensure budgets are monitored and reported on according to the agreed timetable





Customers/ Relationship and stakeholders



·       Supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department

·       Proactively work with Account Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints coordinating input from other team members asrequired.

·       Ensures the customer is kept informed throughout the process.

·       Act as the first point of contact for delegated partnerships

·       Network effectively at events and online

·       Adds value to key accounts and looks at opportunities for growth or retention through crosssell and other initiatives

·       Ensure all communications online & offline are up to date and effective

·       Works to defined Account Relationship standards and frameworks including an up-to-date records on relevant CRM system





Risk and compliance

Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection security policies financial protocols anti-fraud measures) to protect the interests of the BC and its customers at all times.

Analysis and reporting



·       Uses standard procedures and templates regularly records analyses and reports on operational activity to support senior managers in making timely/ effective business decisions

·       Supports wash-up meetings to review activity continual improvement and corrective actions

·       Embed monitoring & evaluation steps across all product/project life-cycle recording and reporting impact of activities and sharing findings with colleagues and managers

·       Support analysis of trends in registration of different qualifications

·       Conduct customer satisfaction surveys designed locally and by region

·       Collect other competitor and business intelligence from own and others networks and contacts as well as desk research and mystery shopping exercises

·       Present findings of above and recommendations on service design improvements and promotional messaging to Product and Marketing Managers in regular meetings





Qualification & Experience



·       Bachelor Degree in relevant field

·       Fluency in English is essential

·       2 years experience in B2B customer service environment

·       Excellent communications and

·       stakeholder relationships skills

·       Excellent computer skills

·       Experience in maintaining account or partner relationships
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