About The Job

·         Monitor and report on daily team attendance

·         Co-ordinate Workforce Management assignments amongst the specialist population and validate adherence to workflow assignments whilst making sure all are skilled in the right discipline

·         Review Business and Compliance escalations and share analysis

·         Participate in weekly calibration with SRS OPS & QA

·         Stay connected with the process of investigating cases

·         Take updates, understand focus areas, and plan actions for the week

·         Conduct coaching sessions covering performance, QA feedback

·         Share development plans and track progress

·         Review weekly performance, covering performance against goals, operational headcount oversight (NPT, Shrinkage etc.), conducts gap analyses and adopts remediation steps

·         Share deep dive on resolves vs expected, delivery on production hrs vs planned, etc.

·         Support your site for hiring investigators

·         Attend WBR with Manager/Ops Manager

·         Plan and execute activities that recognize, motivate, and develop your team

Additional Competencies



·         The Risk Investigations Manager relies on excellent judgment to plan and accomplish goals, working under limited supervision

·         All candidates will be analytical and capable of succeeding in a fast-paced team environment

·         The candidate will clearly communicate findings, determinations and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues

·         Identify regulatory compliance risks/concerns and make suggestions and/or take corrective actions to implement solutions to improve controls/operations

·         Engage in frequent written and verbal communication with management and business partners to accomplish goals



Basic Qualifications



·         Bachelors Degree

·         1+ years of experience in regulatory or a compliance operations environment, a regulatory agency, risk management or other internal control functions (Trade Compliance, Banking, Law firm) within a complex international organization

Preferred Qualifications



·         Fluent in English and at least one other language desirable, but not a necessity

·         Good written and verbal communication skills and ability to translate concepts into clear steps and communicate to stakeholders

·         Ability to work successfully in a dynamic, ambiguous environment

·         Ability to meet tight deadlines and prioritize workloads

·         Ability to develop new ideas and creative solutions

·         This person must also appreciate the legal, compliance, and financial context of their work and display appropriate sensitivity to its confidential nature

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