About the job
Develop and maintain a network of clients and maintain a relationship with them before, during and after their real estate transaction.
Follows-up on customer requests for unit cancellation or unit modifications before handover phase.
Establish a strong relation of trust by professionally answering customer inquiries and settling disputes, and resolving always adhering to the department and company policies and procedures.
Communicate with customers any updates related to the destination through various channels (emails, calls, fax and face to face).
Liaise with the concerned internal department (Sales, finance, Legal, customer support, facilities) to resolve customer issues and get required information.
Keep daily record of transaction and communications with customers and other departments.
Escalate critical cases of customer grievance and delayed responses from other internal department to the operation Director if all possible solutions has been failed.
Ensure both the company and clients adhere to contract terms.
Qualifications :
Bachelor degree in Commerce or Business Administration.
Minimum 2 years of experience in Real Estate field, customer service experience is a must.
Proficient in Microsoft Office, Excel, Word and Outlook
Preferably 6th of October resident.
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