Job Description
Customer Service Executive- Payments Operation, GSC Cairo : 0000F2T8
Description
Some careers have more impact than others.
If you are looking for a career where you can make a real impression, join HSBC and discover how valued you will be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Customer Service Executive – Payments Operations
Principal responsibilities
Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer issues at first contact where possible.
Adherence to documented policies and procedures.
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
Targets on efficiency, quality and effectiveness.
Knowledge of Group compliance, Operational Risk.
Maintains HSBC internal control standards.
Awareness of all elements of Operational Risk associated with the role.
Completion of technical training that enhances system knowledge and proficiency
Regular attendance at learning sessions and team meetings
Adherence to clear desk and other internal policies
Timely completion of mandatory compliance, risk and regulatory learning modules
Qualifications
Requirements:
Strong command of English
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You will achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
: OperationsJob Field
: Middle East-Egypt-Egypt-CairoPrimary Location
: RotatingSchedule : Full-timeShift
Type of Vacancy : Country vacancy
: 16-Feb-2021, 23:59:00Job Posting : 02-Feb-2021, 19:34:15Unposting Date
