Role purposeTo project a professional image of British Council and provide a high quality welcoming and efficiently integrated enquiry service for the full range of the British Councils English and Exams activities product and services through the call centre. To meet customer Service Excellence standards in all contacts with customers.
Call Centre agents spend their shifts answering customers calls across a number of areas (Teaching Centre Exams programs projects. etc) including answering enquiries handling complaints providing information and troubleshooting problems.
Main opportunities/challenges for this role:
Ensure Customer relationships are maintained in a contact centre environment
Provide Quality customer service
Providing consistent accurate information
Insuring continual availability across the working hours
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