· Manages major accounts and offers high level of customer service including handling complex customer situations identifying customer needs and taking appropriate actions to ensure those needs are met and performing necessary research and analysis to resolve problems.
· Directly accountable for individual team member performance department goals and project objectives. Achieves this through the oversight of work allocation and productivity of individual team members as well as oversees quality performance of individual team members.
· Provides sales support for all levels of sales personnel including identifying vendor options researchingoffering pricing writing proposals & submitting bids and coordinating events. Schedules customer call-ins schedules service requests and prepares packages.
· Assists in developing new initiatives and makes recommendations for change based on proactive and reactive business needs focusing on improving the communication timing and impact to the customer and the employees in the working environment. Supports members in implementing changes.
· Develop sound communication and working relationships with other cross functional processes acting as a liaison to advise managers of needs for improved cross functional processes.
· Establishes improved avenues of customer interaction and communication utilizing existing or assisting in the development of new technology programs and processes and reporting. Runs and prepares reports to distribute to appropriate customers.
· Develop Technical Service staff through effective hiring coaching evaluative performance feedback and guidance. Oversees job prep function.
· Backup other administrative functions as needed including general customer service regulatory paperwork invoicing and intercompany customer & vendor correspondence.
· Proactively manages daily internal workflow to ensure job coordination completion and billing.
· Performs other related duties as required or requested. Qualifications:
· Bachelors Degree of any kind.
· A minimum of three years of experience in a similar role.
· Contact Center experience would be preferable.
· Excellent leadership & Management skills.
· Fluency in English.
· Advanced Inter-personal skills.
· Deep knowledge of the customer service methodologies & techniques. التقديم من هنا