Main Responsibilities:
Communicating with customers by making and receiving calls, and handling customers visits and queries. Maintaining professional internal and external relationships that meet company core values.
Generating and assessing new leads.
Maintaining broad and in-depth knowledge of the product, its features, and pricing plans.
Working with the team on delivering high quality customer service, generating weekly performance reports, building policies and maintaining continuous improvement to the workflow structure and the system.
Ensuring excellent service standards and maintaining high customer satisfaction by measuring and identifying trends in customer satisfaction and needs and serve as a customer advocate with internal teams for future product improvements and feature requests.
Completing the customers application and making sure that the required documents are attached.
Working closely with the Sales team in following up on the assigned applications and arranging customers visits, and with the Credit Team in giving feedback on completed loan applications.
Working on any other projects as assigned.
Qualifications:
BA degree (or equivalent experience) in Business or in a related field.
Previous experience in Customer Service is a plus.
Previous experience in SMEs financing and loan products is a plus.
Clear and effective verbal, written, and presentation skills.
Fluency in Arabic and English is a must.
Strong knowledge of Microsoft Excel.
Can-do attitude with a proactive and positive approach.
Strong interpersonal and relationship building skills, with the ability to build listen and empathize with others, convey confidence, and build trust and loyalty.
Ability to anticipate, prioritize, assess, and meet the needs of internal and external customers while providing excellent customer service.
Superior organization, follow-up, and time management skills.
High attention to details.
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