About the job
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check in through check out and complete audits as required
What will I be doing
A Receptionist Contributes To The First Impressions Of Our Guests And Therefore Must Perform The Following Tasks To The Highest Standards
As Receptionist you will provide reception services for Guests to contribute to an overall exceptional experience from check in through check out and complete audits as required
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests including check in out and complete audit procedures as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses when required and assist with the Night Team s training and development efforts
Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
Comply with hotel security fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments as necessary
What are we looking for
Skills
To successfully fill this role you should maintain the attitude behaviours skills and values that follow
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members
Previous experience in a customer focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions
Previous experience in cash handling
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day And our amazing Team Members are at the heart of it all
Work Locations
Hilton Cairo WTC
Schedule
Full time
Brand
Hilton Hotels Resorts
Shift
Day Job
Job Level
Team Member
Job
Guest Services Operations and Front Office
apply from here 
