1. Receives customers and shipment documents for review and tracking purposes.
2. Communicate with the Financial Department Agencies Customs Clearance and Transportation divisions to disburse the shipment to the customer.
3. Completes all needed data to deliver them to the customs clearance division.
4. Enters data on the OTM system to help track and trace shipments.
5. Follows up with the shipping lines to ensure that procedures are completed efficiently.
6. Coordinates with the Financial Department to secure the financial liquidity needed for the disbursement of the shipment before the discharge date.
7. Follows up on the customs clearance procedures and communicates with customers regarding any disposition i.e. tracking tracing routing dispatching and rate quotations).
8. Extracts cost invoices spent on processes and delivers them to the Financial Department to close the operation on the OTM system.
9. Develop regular reports for each customer to clarify their shipments status.
10. Develop monthly reports to the branch manager on the status of customers and shipments.
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