الرئيسية / الوظائف / 6035 مشاهدة30 مارس 2021


HR Service Desk Senior Specialist in Etisalat Misr - STJEGYPT



HR Service Desk Senior Specialist in Etisalat Misr - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Egypt
About the job

Job Purpose:

To act as a first line support in handling and solving Etisalat ISP & EGS employees inquiries and

problems.

To ensure the quality of provided services & informations to all staff

 

KEY ACCOUNTABILITIES:

• Receive review new updates on reach.

• Coordinate with HR teams to update employees with latest services.

• Responsible for guiding employees through all medical inquiries.

• Ensure the leaves are adherent to the companys policy.

• Responsible for updating HR service desk IVR with the latest updates.

• Identifying product defects and recommending workarounds patches and/or upgrades.

• Escalating customer issues through Senior Specialists or Support Manager as needed.

• Properly documenting and tracking Employees inquiries and cases.

• Develop good understanding of assigned products and their version histories.

• Respond within agreed time limits to call-outs outside working hours.

• Manage IT related projects and business needs through official IT support channels.

• Regular contact with internal customers to solve and follow up their problems and ensure customer satisfaction.

• Responsible for new comers awareness of digitalized and automated tools.

• Responsible of daily weekly & monthly reports of HRSD operation.

• Responsible of employees inquiries regarding reporting lines & performance appraisals.

• Responsible for updating internal reach page.

• Responsible for solving some technical problems related to HR

systems.

• High quality of assigned tasks.

• Maintain the agreed on SLA for the received calls.

• Maintain the agreed on SLA for the assigned cases.

التقديم من هنا

للمزيد من الوظائف فى تخصص

Human Resources


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