Waaaw is seeking an outgoing organized friendly and WOW customer service agent to join our growing team and provide top-notch service to our customers over the phone and using written communications.
In this role you will interact directly with our customers to answer questions solve problems provide education and maintain our company s reputation for high-quality service.
Duties and Responsibilities
Maintain updated knowledge of all company services in order to provide adequate education to customers.
Provide information and instructions about relevant products and services
Make product and service suggestions to meet the customers specific needs
Field incoming Inquires and responds to messages from customers
Promptly respond to customer questions submitted via email Chat or our website help form
Answer customer questions and provide information to resolve any issues
Process orders and returns
Obtain necessary information from customers to adequately follow up
Document important customer information for future reference
Collect and record customer feedback and information and share with appropriate departments and team members
Generate interest in new products or services.
Foster and maintain relationships with customers to improve our retention rate
Requirements and Qualifications
Bachelor degree
1+ years of experience in a customer service-related role
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills and excellent Chat disposition
Willingness to work independently or as part of a team
You may share your information and your experience Including:
Important Information:
you will work remotely
8 H/day
6 D/week
Applications with not supported with the required
CV ( Required)
Behance profile ( Required)
Expected Salary( Required)
to :
[email protected] 
