About the job
A Personal Assistant to General Manager is responsible to provide the General Manager with administrative support including typing filing answering telephones taking messages maintaining appointment calendar making travel arrangements and other general office duties. Assumes full responsibility for all administrative duties in the Executive Office ensuring professional and timely execution of all tasks.
What will I be doing?
As a Personal Assistant to General Manager you are responsible for performing the following tasks to the highest standards:
· Opens incoming mail dates stamps distributes accordingly
· Sends outgoing mail both interoffice and outside of the hotel
· Routes mail correspndences and other printed matter
· Prepares and types correspondence and fairly complex numerical/financial reports as instructed
· Prepares correspondence on behalf of the management
· Duplicates copies and distributes and mails materials for the office
· Orders and maintains office supplies and equipment
· Maintains files and equipment in an orderly and professional manner
· Uses the propertys email system and maintains their email box as is policy
· Appropriate business use of telephone and voice mail system
· Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests as appropriate
· Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis
· Scrutinizes daily VIP guests
· Schedules meetings and records meeting minutes
What are we looking for?
Skills
To successfully fill this role you should maintain the attitude behaviours skills and values that follow
A Personal Assistant to General Manager serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members.
· Five years similar experience
· Strong organization skills multi-task oriented and good time management
· Ability to read listen and communicate effectively in English and in writing using correct grammar spelling and sentence structure
· Prepare official correspondence on behalf of the managements to both internal and external communications verbally and in writing
· Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy
· Ability to effectively transcribe information from handwritten memos and recordings
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