Jumia is a leading e-commerce platform in Africa. It is built around a marketplace Jumia Logistics and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.
JumiaPay facilitates the payments of online transactions for Jumias ecosystem. With over 1 billion people and 500 million internet users in Africa Jumia believes that e-commerce is making peoples lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment creating new jobs new skills and empowering a new generation.
About The Role
This role reports to the Operations & Performance Team
As a Payment Operations Associate you will participate in delivering an optimised customer experience to our beloved customers. Your mission will be to offer a smooth payment and refund experience to our customers.
Your primary responsibilities will include but are not limited to:
Main Responsibilities
Keep an eye on the way payments are processed and solve payment-related problem
Build ownership of operational processes related to our Payments activities
Drive operational excellence while monitoring assessing and mitigating operational risks
Improve customer experience and help translate customer needs into candidates for development
Drive improvements to our product and work processes to become more efficient
Requirements
Excellent written and oral English skills
At least a Bachelor’s degree or 3 years of work experience in a fast-paced finance or banking sector environment
Technically speaking you’re proficient in Excel and ideally have some SQL skills, while being able to master new system quickly
You place customers first
You’re proactive experienced at working closely with external partners as well as product development teams
We Offer
A unique experience in an international entrepreneurial yet structured environment
An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
The opportunity to be part of a team full of talented people with the best backgrounds
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