Job Description
Obtains client information by answering telephone calls interviewing clients verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information confirming pricing.
Informs clients by explaining procedures answering questions providing information.
Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
Job Requirements
Minimum Qualifications and Experience:
Very good command of English and Excel.
Previous Call Center or Customer Service experience.
Job-Specific Skills:
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking