JOB DESCRIPTION
The CIB Egypt is currently recruiting for the role of Business
Banking Inbound Agent
To handle inbound calls diligently for the Business
Banking segment and support in the digital customer requests to promote business-barking
products
Duties and Responsibilities
Your main responsibilities in this role include the following:
• Control effectively customers calls through applying appropriate handling techniques to improve the call average handling time/interactions
average response time
• Assist in automating Business
Banking customer transactions in order to offer alternative channels solutions.
• Handle customer requests through recorded calls and ensure proper closure of those requests in a timely manner to maintain customer
satisfaction
• Handle complaints with the concerned branches until resolution and submit a report of the handled cases accordingly to ensure service quality
• Liaise with other departments to ensure proper closure of pending customers inquires/requests.
• Ensure high service quality during inbound interactions and handle customers complaints according to the call center approved standards.
• Achieve cross selling for the business banking products according to the set targets on a monthly basis in order to contribute in the achievement of
the call center target
• Update customer records with the inquiry details and update the response history to ensure accuracy and availability of all customer records.
• File carefully the department copies to maintain proper and efficient archiving.
• Handle business banking customers products inquiries to provide full awareness of products features and charges to customers to maintain
customer satisfaction
JOB REQUIREMENTS
• Bachelors degree of Commerce Business Administration Accounting or its equivalent.
0 - 1 year of experience
• Excellent command of English and Arabic languages
• Proficient user of MS Office
• Reliable energetic and cooperative
• Excellent communication skills
JOB DETAILS
Employment Type: Full-time
Job Location: Giza Egypt
