الرئيسية / الوظائف / 782 مشاهدة09 يونيو 2021


SMEs Growth Manager -HSBC - STJEGYPT



SMEs Growth Manager -HSBC - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioed
Salary Type : Net Salary
Location: Cairo,Egypt
Role Purpose:
 

The jobholder is expected to deliver a professional relationship management service to customers prospective customers and professionals in order to maximize contribution towards the SME Segment Regulatory target. The role holder’s portfolio will consist of relationships in SME and the role will involve managing all aspects of the relationship including the inherent credit and operational risks. The jobholder will be responsible for establishing a strong visible profile within the business area and focusing on the delivery of the banks capabilities within SME.

 

Principal Accountabilities:

 

Impact on the Business:

 

Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do setting world class standards Grow sustainable revenues from existing customer portfolio & through targeted acquisition of quality new borrowing SME customers

Structure credit facilities to ensure optimum balance between customer and HSBC interests within the bounds of prudent banking

Proactively develop effective strategies to manage relationships both existing and new by anticipating customer needs and providing superior quality services resulting in increased wallet share.

Keep up-to-date on knowledge of HSBC’s international and domestic strategy capabilities and policies.

Keep abreast of external factors influencing international and domestic business e.g. economic cultural geographical procedural and regulatory requirements.

Align to MTO and Area Operating Targets defined by the Group (Revenue RoRWA etc.)

Increase profitability relationship depth while minimizing risk.

Generate cross country referrals facilitated via Global Links and local or overseas IBC whichever appropriate.

Work with product partners (such as GLCM GTRF Insurance) to assess needs of international and domestic customers and offer appropriate solutions.

Build a network of business introducers in the local professional and business community

 

 

Customers / Stakeholders:

 

Put customers first in all that we do and develop/increase connectivity.

Own customer engagement ensure service excellence at all times for all aspects of any customer prospect or professional’s interaction with HSBC.

Optimize the potential value and profitability of existing relationships by assisting in the delivery of solutions products and services appropriate to meet customer need and to improve customer engagement.

Be an ambassador for HSBC and develop the bank’s profile in the local business community.

Take a proactive approach to client planning collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutions.

Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.

Ensure fairness in all aspects of strategy product design & delivery sales processes customer literature & correspondence financial promotions administration and complaint handling.

Establish an interactive dialogue process with Risk Management teams in order to build a sustainable asset growth.

Participate in internal and external business events road shows and seminars as required by the business

Enhance the Bank’s image in the marketplace to build key relationships with third parties and in conjunction with management establish strong relationships with HSBC customers/prospects and accountants/lawyers GTRF Advisors etc

Ensure early identification of problem relationships and proper action to be taken on potential and existing problem accounts to protect HSBC interests

 

Qualifications:

 

Minimum 2 years of relevant experience.

Knowledge of the HSBC’s SME and Business Banking products and services.

Proven ability in identifying and meeting customer needs through a broad range of products and services.

Credit Certificate (Credit Course/ Credit Diploma/ CFA) is required

Proven analytical ability with experience of credit or relationship management within the BB sector.

Proven level of business acumen and commercial awareness including economic cultural procedural and regulatory issues.

Broad knowledge of HSBC’s Group capabilities and CMB’s proposition and product capabilities.

Good understanding of the local and international ‘Commercial’ environment with a passion for understanding a broad range of industries and businesses and a determination to keep this knowledge updated.

Proven ability to innovate and deliver creative and flexible customer solutions.

Ability to differentiate from the competition through the delivery of a responsive and proactive relationship management service and to engage with clients at both a strategic and transactional level.

Excellent interpersonal skills with a particular emphasis upon inspiring influencing and negotiating in dealing with customers and colleagues.

Ability to effectively plan and organise with tenacity to drive through results.

Entrepreneurial and innovative with a flair for solving problems.

Excellent communication skills including written verbal and the ability to deliver compelling presentations.

 

 

Job Field: Commercial Banking

 

Primary Location: Middle East-Egypt-Egypt-Helwan

 

Schedule: Full-time

 

Type of Vacancy: Country vacancy

 

Job Posting: 09-Jun-2021 04:12:00

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