Key Responsibilities :
Provide transactional HR support across all processes and across all business units within the country/cluster.
Support internal client groups with responses to queries and provision of advice and guidance.
Manage the employee interface, ensuring understanding, compliance and satisfaction. with HR Policies and processes mitigating risk of employee dissatisfaction and litigation
Use data and metrics to ensure the high performance of Tier 1/Tier 0 processes and propose improvements to enhance the customer experience.
Own the data quality of our systems and ensure appropriate follow-up with employees / line managers to secure this.
Maintain records in HR systems to ensure entries are updated for payroll and other key HR processes.
Liaise with external suppliers as appropriate to deliver HR services.
Support continuous improvement activities to further simplify and standardize processes.
Knowledge/ Education / Experience Required:
University Bachelors degree.
1 - 2 years of experience .
Excellent command of the English language
Good Computer Skills with Microsoft office.
Preferred Qualifications:
1 - 2 years of experience in HR is preferred
Excellent IT skills and ability to manage the technological landscape for all available HR tools.
Excellent analytical skills in order to manage and interpret data making an impact on efficiency of HR transactions and processes.
Ability to exercise good judgement and initiative in finding solutions.
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