Job Purpose
To delight internal and external customers over the telephone
Key Result Areas
Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Handling escalation customer complaints
Managing priority customer segment calls.
Handling maintenance activities such as Credit card replacements Debit card replacements CRM follow-ups etc…
Knowledge Skills and Experience
University Graduate (preferably with some finance/banking or math component).
Very customer focused
Excellent communication skills
Strong listening skills.
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