About the job

Purpose:

Act as focal contact point between clients and different functions
within the brokerage department. Provide assistance and information to clients
over the phone.

Responsibilities:

1.          Support
Customer Relations and Online Trading queues in the following:

a.          Inform
clients of tender offers IPOs capital increase and unified code expiration.

b.          Explain
different products and services.

c.          Create
username and password edit orders and review technical analysis market news and
application download.

2.          Fulfil
clients inquiries regarding market updates by reading the fundamental and
technical analysis reports and keeping up-to-date with markets news on a daily
basis.

3.          Respond to
incoming clients calls to cover the following

a.          Place buy
and sell orders in Egypt and UAE markets through Brokermind.

b.          Price
inquires.

c.          Place
clients orders/inquires for tender offers IPOs and capital increase.

d.          Market
news technical and fundamental reports inquires.

e.          New
accounts opening and required documents.

f.           FX
requests.

g.          Cash
requests (deposits and withdrawals).

h.          Transfer
stocks/cash from margin profiles to cash accounts and vice versa.

i.           Bookkeeping
requests.

4.          Perform
outgoing client calls to:

a.          Follow-up
on canceled orders.

b.          Inform
clients of suspicious transactions.

c.          Handle
margin contracts (Cover margin debt and Intraday with facilities closure).

5.          Resolve
clients complaints related to technical issues/problems and escalate any other
complaints to the Compliance department for further action.

6.          Stay
up-to-date with EFSA and Corporate Actions rules and regulations.

Job Requirements

1.      Bachelors degree.

2.      0 - 4 years experience in a
similar field.

3.      Very good command of Arabic and
English.

4.      Good Microsoft Office skills (Word
Excel and Power point).

5.      Excellent communication skills
(written verbal and listening).

6.      Able to build partnerships and
work well in teams.

7.      Can identify problems and
refer/escalate complex issues to a higher level.

8.      Ensure deliverable are always of a
high quality.

9.      Able to work under pressure.

10.   Multi-tasker.

11.   Account Officer License from EFSA.

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