About the job
Act as focal contact point between clients and different functions
within the brokerage department. Provide assistance and information to clients
over the phone.
Customer Relations and Online Trading queues in the following:
clients of tender offers IPOs capital increase and unified code expiration.
different products and services.
username and password edit orders and review technical analysis market news and
clients inquiries regarding market updates by reading the fundamental and
technical analysis reports and keeping up-to-date with markets news on a daily
3. Respond to
incoming clients calls to cover the following
a. Place buy
and sell orders in Egypt and UAE markets through Brokermind.
clients orders/inquires for tender offers IPOs and capital increase.
news technical and fundamental reports inquires.
accounts opening and required documents.
requests (deposits and withdrawals).
stocks/cash from margin profiles to cash accounts and vice versa.
outgoing client calls to:
on canceled orders.
clients of suspicious transactions.
margin contracts (Cover margin debt and Intraday with facilities closure).
clients complaints related to technical issues/problems and escalate any other
complaints to the Compliance department for further action.
up-to-date with EFSA and Corporate Actions rules and regulations.
1. Bachelors degree.
2. 0 - 4 years experience in a
3. Very good command of Arabic and
4. Good Microsoft Office skills (Word
Excel and Power point).
5. Excellent communication skills
(written verbal and listening).
6. Able to build partnerships and
work well in teams.
7. Can identify problems and
refer/escalate complex issues to a higher level.
8. Ensure deliverable are always of a
9. Able to work under pressure.
11. Account Officer License from EFSA.
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