Conduct and provide collection analytics
Collate and send customer required supporting documentation for collection.
Analyze customers accounts. Monitors account details for non payments, delayed payments and other irregularities.
Reconciles account balance and open items with the customer.
Conduct intensive collection activities based on Market Collection Strategy
Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.
Receive and action on incoming collection concerns from the customer and internal stakeholders.
Create Claim Case ID, and collaborate with claims and deductions management.
Collaborate with internal parties (Sales, CFSC, CC&IR), as needed, to be able to collect debt.
Record result of communication with the customer and other internal collaborators.
Monitor payment plan agreed with the customer
Collate and provide necessary documents to third party and legal. Monitor customers handed over to 3rd party or legal.
Send requests for account clearing, as needed
Participate in Continuous Improvement activities
What will make you successful
Proficient analytical skills. Background in Accounting is an advantage.
Good communication and negotiation skills.
Language skills - fluent in English and local language requirement.
Experience in SAP and MS applications
