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الرئيسية / الوظائف / 3643 مشاهدة24 سبتمبر 2021

COSO - EG BANK - STJEGYPT

COSO - EG BANK - STJEGYPT
لا تنسي الاستفادة بمزايا قنواتنا عالتليجرام
اشترك الآن للحصول على كورسات مدفوعة ( مجانية ) وتدريبات اضغط هنا للإشتراك
Work Type : Full Time
Experience : 0-1 Years
Gender : male and female
Salary: not mentioned
Salary Type : Net Salary
Location: Cairo EG
  • Identifies corporate customer needs and fulfils it with proper bank products or services
  • Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring  them  to respective Relationship Managers whenever needed
  • Promotes and sells the bank products and services to achieve the yearly set targets
  • Ensures that brochures are up to date and in place
  • Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfils them in a professional manner
  • Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
  • Contacts corporate customers to advise them on readiness of delivery items (certificates, cheque books …. etc.) and returned cheques
  • Uses cross-selling techniques with EGBANK existing corporate customers
  • Adheres to Branch Operating Model
  • Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager
  • Makes calls upon request to EGBANK existing corporate clients
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  • KEY PERFORMANCE INDICATORS (KPIs)
  • Number of corporate customers complaints and the recurrence of the same complaint
  • Customer satisfaction rate: customer feedback surveys and pulse checks
  • Achievement of individual sales targets and quality targets
  • Number of cross selling successfully conducted by the job holder
  • Constant availability of brochures
  • Number of times the job holder did not adhere to the Branch Operating Model
  • Number of T/F and accounts services error free applications
  • Number of remarks and recurrence of remarks in quality assurance individual reports
  • Number of remarks and recurrence of remarks in audit reports
  • Number of remarks and recurrence of remarks in compliance reports



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