Gender : male and female Salary: not mentioned Salary Type : Net Salary Location: Cairo EG
Identifies corporate customer needs and fulfils it with proper bank products or services
Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed
Promotes and sells the bank products and services to achieve the yearly set targets
Ensures that brochures are up to date and in place
Receives trade finance requests (LCs, LGs, BCs… etc.) and fulfils them in a professional manner
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
Contacts corporate customers to advise them on readiness of delivery items (certificates, cheque books …. etc.) and returned cheques
Uses cross-selling techniques with EGBANK existing corporate customers
Adheres to Branch Operating Model
Carries out any task requested by the Senior Corporate Services Officer and the Branch Manager
Makes calls upon request to EGBANK existing corporate clients
KEY PERFORMANCE INDICATORS (KPIs)
Number of corporate customers complaints and the recurrence of the same complaint
Customer satisfaction rate: customer feedback surveys and pulse checks
Achievement of individual sales targets and quality targets
Number of cross selling successfully conducted by the job holder
Constant availability of brochures
Number of times the job holder did not adhere to the Branch Operating Model
Number of T/F and accounts services error free applications
Number of remarks and recurrence of remarks in quality assurance individual reports
Number of remarks and recurrence of remarks in audit reports
Number of remarks and recurrence of remarks in compliance reports
