About the job

About Cilantro

Cilantro is the fastest growing tech-enabled F&B chain in Egypt with a network of 85+ stores that operate all across the country. The company is on a mission to become the #1 F&B operator in the region, and to do this we are looking to build a team of superstar “A” players.

Cilantro, a Cairo-born brand established in 2001, has always been a first-mover and a pioneer in the local F&B market. Our aim at Cilantro is to Create Magic Moments Everyday through Outstanding Hospitality, Delicious Product, Best Value and Great Convenience.

We have a culture that rewards results and impact. We are data-informed, we work in teams and we respond fast to market and consumer needs. Our team is agile, result-driven, and passionate about delivering amazing customer experiences.

If you would like to join us on our journey to disrupt the F&B industry and to become part of a team that is talented, diverse and agile... send us your application!

In this role you will,

Ensure manuals and SOPs are constantly updated and adhered to

• Consistently conduct store visits to identify and resolve operational issues
• Ensure store-teams are well-trained, incentivized and highly engaged
• Recommend improvements to SOPs based on on-ground visits and engagements with team
• Develop audit checklists and work with internal team and mystery shoppers to measure and improve compliance

Monitor area and store performance and drive improvements on the store-floor

• Develop dashboards and report on area and store performance versus targets
• Identify and communicate key reasons behind store underachievement and overachievement
• Develop recommendations to improve digital penetration, order time and customer NPS
• Work with store teams and product management teams to reduce percentage of cancelled and failed orders
• Ensure marketing campaign operations are solid and achieve assigned targets and objectives
• Identify digital champions and ensure strong understanding of company strategy and objectives on the store-floor

Work with other stakeholders to ensure project needs are met and insights from store-floor are shared

• Ensure all store marketing material and campaigns are available on-time and full
• Work with IT and Finance counterparts to ensure infrastructure and relevant accounting is well-maintained and continuously improved 

The ideal candidate will have

• 1+ years of operational experience in a fast-paced customer centric environment
• Proactivity and high attention to detail
• Strong communication and relationship-building skills
• Technological savviness and strong analytical skills
• A love for coffee and a winning attitude!

Apply for here