Collection Officer - (2100005L)
- JOB PURPOSE
To minimize delinquency and control flow through into higher buckets by Collecting overdue amounts from customers who failed to meet due dates.
2- KEY ACCOUNTABILITIES:
- Educates customers on the benefits of making timely payments to achieve monthly PI and flow rate targets
- Works towards reducing delinquency rate and maintain productivity/ effectiveness for optimal performance for assigned accounts
- Raises customer issues to the supervisor/Collection Head and identify high risk and skip accounts for referral to supervisor.
- Reviews and monitors assigned accounts- Customer, communicate with the researches about the suitable action that should be taken against the delinquent accounts & Recommend rescheduling and small balance write off.
- Arranges the Collections calls for the default and delinquent customers to identify the reasons behind not making their payment and work towards solving any issues.
- Coordinates with units and the external collection agencies on the best collection strategies and skills required to improve the collection Rate and reduce delinquency rate.
Minimum Qualifications:
- University/College Degree
- 1-2 years of relevant experience in Retail Collections in banks
Job specific Skills:
- Overall Credit Knowledge
- Understanding of Retail Products & Collection Techniques.
- Strong Analytical & Negotiation skills
Generic Skills
- Excellent presentation and communication abilities
- Excellent command of English language.
- Strong computer skills
: EG-Egypt-Cairo