Job Description:
· Performs outbound and inbound communication to CX Customers to sell additional services and solutions.
· Assists customer contacts with challenges and problems converting them into sales opportunities when possible.
· Maintains a working knowledge of the complete capabilities of CX’s services and of SaaS’s internal operational processes
· Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager
· Works to improve overall customer satisfaction in assigned customer accounts
· Manages complex challenging and/or largest customers of any AMs on the same team
· Serves as the first line in the escalation path for customer satisfaction issues
· Has complete knowledge of SaaS products and services
· May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
· Liaises with Professional Services SC and Support organizations to resolve issues for customers. Escalates potential issues to manager when needed.
Qualifications/Skills:
· 2+ years’ experience in business applications sales preferably in a software / technology Industry
· Strong applications background and understanding of software systems
· Strong background in selling software applications to Enterprise Market with knowledge of competing vendors in Gulf region
· Excellent understanding of business applications - ERP. CRM and CX
· Advanced knowledge of Sales methodology
· Has well superior communication skills to execute complex sales transactions and to provide information and to clarity to any sales deals or problem resolution situation.
· Conducts interactions with internal/external clients peers and management in a polished and highly professional manner
· Demonstrates excellent written and verbal communication skills
· Displays above average customer orientation skills
· Above average analytical and problem solving abilities
· Strong presentation skills
· Best among peers negotiation skills
· Advanced knowledge of Sales methodology
· BA/BS degree in business/related field or equivalent work experience.
