Our Crown Hotel is looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations, and guest services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
.Minimum Qualification: HND
.Experience Level: Entry level
.Experience Length: 2 years
Job Description/Requirements
Responsibilities:
.Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
.Train, supervise, and support office staff, including receptionists, security guards, and call center agents
.Schedule shifts
.Ensure timely and accurate customer service
.Handle complaints and specify
