Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution
Ability to work in a high-volume, fast paced changing environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Equipped to deal with customer conversations by displaying patience and empathy
Ability to follow process and procedures to mitigate risk/errors
Must be competent to handle a set of core skills required for the role which include first direct core banking enquiries
Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
