About the Job

🗓️ Working Days and Hours: Monday to Friday, 9 AM – 6 PM (UK Hours); Potential for Flexible Hours

📍 Location: Remote/Online

💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)

Palm Outsourcing helps international companies find talent in Egypt.

Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.

Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.

Opportunity Overview

Our client is a fast-growing ecommerce business operating across DTC and B2B channels. They are known for delivering a high-quality customer experience and are focused on building scalable, best-in-class operations as they grow.

This role offers the opportunity to take ownership of third-party logistics performance end-to-end, improving fulfilment reliability, inventory accuracy, and cost efficiency across warehousing and carrier operations.

Role Description

We’re looking for a 3PL Coordinator to join our client’s team. If you’re highly detail-oriented, proactive, and operationally minded, with a strong grip on ecommerce fulfilment and logistics performance, this could be the opportunity for you.

You’ll play a crucial role in overseeing day-to-day 3PL operations while also owning reporting, invoice auditing, stock integrity, and continuous improvement initiatives. This position offers meaningful responsibility and growth within a fast-paced, high-growth environment.

Key Responsibilities

• Daily 3PL Operations Management – Monitor daily 3PL software activity to ensure accurate order flow, inventory visibility, and rapid issue resolution.
• DTC & B2B Fulfilment Ownership – Help oversee end-to-end fulfilment across DTC and B2B, including B2B order processing and coordination with internal stakeholders.
• Inventory Accuracy & Stock Control – Conduct regular stock checks and monthly stock takes, proactively identifying discrepancies and driving corrective actions.
• Packaging & Inserts Management – Manage custom packaging and leaflet inventory, ensuring sufficient stock levels and timely replenishment.
• Invoice Auditing & Cost Control – Audit monthly 3PL invoices, validate charges, and identify discrepancies and optimisation opportunities.
• Reporting & KPI Ownership – Generate and own logistics reporting across carrier performance, delivery metrics, and monthly operational KPIs.
• Cost & Service Level Tracking – Track and report monthly metrics tied to fulfilment cost drivers, delivery performance, inventory health, and service levels.
• Continuous Improvement – Identify and implement improvements to reduce costs, improve delivery performance, and enhance customer experience.
• Risk Management & Resilience Support – Proactively manage risks such as stock shortages, fulfilment delays, and carrier issues to protect service levels.

Minimum Qualifications

• 3PL & Fulfilment Experience – Proven experience working with global 3PL providers, fulfilment software, and ecommerce logistics operations.
• Ecommerce Logistics Understanding – Strong understanding of fulfilment cost drivers, delivery performance, and logistics KPIs.
• Analytical & Detail-Oriented – Strong analytical skills across invoice auditing, reporting, and stock reconciliation, with excellent attention to detail.
• Scale-Up Mindset – Comfortable operating in a fast-paced, high-growth startup or scale-up environment.
• Ownership & Problem Solving – Strong ownership mindset with the ability to independently manage priorities and resolve issues.
• Communication Skills – Excellent written and verbal communication skills in English, confident working across internal teams and external partners.
• Continuous Improvement Approach – Proactive, solutions-oriented mindset with enthusiasm for building scalable operations.

Bonus Qualifications

• 3PL Tools Experience – Hands-on experience with platforms such as ShipBob, ShipHero, Byrd (or similar 3PL systems).
• RFPs & Logistics Transitions – Experience running fulfilment/carrier RFPs and executing warehouse and/or carrier transitions.
• Cost Ownership – Prior ownership of fulfilment cost performance and optimisation in a previous role.

Company Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Thank you for taking the time to apply, we look forward to reviewing your application.

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