This role is conducted within the vision, mission, and strategic plan of the Insurance Authority. The Senior Specialist for Approvals safeguards regulatory integrity by orchestrating end-to-end appointment and outsourcing approval processes. Reporting to the Manager of Appointments & Outsourcing, this role will steward the intake, validation, and documentation of submissions, ensuring they are complete, compliant, and audit-ready within defined service-level timelines. The position acts as primary liaison with internal functions and external regulators, translating complex requirements into clear action plans and maintaining transparent, data-driven status communications. Through analytics and continuous-improvement initiatives, the Senior Specialist enhances process performance, strengthens stakeholder confidence, and enables the department to meet strategic licensing and governance obligations.

Responsibilities and Tasks

• Manage the full life-cycle of approval requests, from initial intake through final endorsement, in line with the Authority’s Appointments & Outsourcing framework.
• Coordinate with requesting departments to gather all required supporting documents and resolve data gaps or inconsistencies prior to submission.
• Track each request against published service-level agreements, proactively escalating delays or deviations to the Manager of Appointments & Outsourcing.
• Ensure every application adheres to internal policies, licensing standards, and applicable external regulations before routing for decision.
• Maintain a complete, audit-ready digital record of approvals, waivers, and related correspondence within the designated document-management system.
• Conduct periodic self-checks to verify that file structures, naming conventions, and retention schedules align with departmental governance.
• Serve as the primary operational contact for external counterparties, clarifying approval requirements and conveying status updates in a professional and timely manner.
• Liaise with Legal, Procurement, and Risk functions to obtain specialized input on complex or high-risk submissions.
• Monitor stakeholder satisfaction metrics and recommend corrective actions to sustain high service-quality scores.
• Compile weekly and monthly dashboards on volumes, turnaround times, and compliance exceptions for review by departmental leadership.
• Analyze recurring bottlenecks or rejection patterns and suggest process adjustments or template enhancements to the Manager.
• Participate in cross-team Kaizen or Lean initiatives, contributing data-driven insights that optimize the broader Licensing & Approvals value chain.
• Perform other job duties as assigned.

Job requirements

Educational Qualifications (required)

• Bachelor’s degree in insurance, Business Administration, Finance, or a related field, or related field

Certifications (required)

• Relevant Professional Certificate is preferred

Core competencies

• Ethics & Integrity
• Effective Communication
• Collaboration & Horizontality
• Personal Competence
• Analysis and Problem Solvin

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