Job Description

• Conduct outbound calls to potential and existing customers to promote Etisalat Egypt’s products and services.
• Clearly communicate product features, benefits, and pricing in English at a B2 proficiency level.
• Identify customer needs and recommend suitable solutions to maximize sales opportunities.
• Achieve and exceed daily, weekly, and monthly sales targets and KPIs.
• Maintain accurate records of customer interactions, sales, and follow-up activities in the CRM system.
• Handle customer inquiries, objections, and complaints professionally, ensuring high customer satisfaction.
• Collaborate with team members and supervisors to share best practices and optimize sales strategies.
• Stay updated on the latest product offerings, promotions, and market trends.
• Follow company policies, compliance guidelines, and quality standards during all customer interactions.
• Participate in regular training sessions to enhance product knowledge and sales techniques.

Job Requirements

• Fluency in English at a minimum B2 level, with excellent verbal and written communication skills.
• Previous experience in telesales, customer service, or a related field is preferred.
• Ability to work a fixed morning shift in an on-site office environment.
• Strong persuasive and negotiation skills with a customer-centric approach.
• Demonstrated ability to meet or exceed sales targets in a fast-paced setting.
• Proficient in using CRM software and Microsoft Office applications.
• Excellent listening skills and the ability to handle objections effectively.
• Strong organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Positive attitude, resilience, and adaptability to change.

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