🔹 Position: Aftersales Manager

Job Requirements

8+ years of experience in aftersales service management within the HVAC industry, especially in RAC (residential) and LCAC (light commercial) product lines.

Solid understanding of HVAC systems and full-cycle aftersales operations (e.g., warranty, repair processes, customer support).

Established network of service providers and repair partners at the national level.

Strong communication and coordination skills to manage both internal teams and external partners.

🔹 Job Scope and Responsibilities

Set up and manage a reliable network of local aftersales service providers and repair centers.

Define and implement aftersales policies and service standards, including:

Warranty and claims management

Spare parts logistics and efficiency

Service quality and customer satisfaction

Time-to-deliver and time-to-repair KPIs

Work closely with other departments (e.g., sales, logistics, technical support) to ensure a consistent and smooth customer service experience.

The position is office-based, with occasional business travel or on-site visits to customers and service partners when necessary.

About AUX(auxair.com)At AUX, we are committed to creating an intelligent living environment through innovative technology and cultivating great talents by empowering our team to thrive and grow.Founded in 1986, AUX Group spans household appliances, electric power equipment, healthcare, real estate, and investments.In 2023, the group's revenue reached $12 billion, with total assets of $10 billion and over 30,000 employees.للتقديم الان