نوع العمل : عمل كلى
الخبرة : 5-8 سنة
الراتب : not mentioned
المكان : Egypt

Job Details

Experience Needed:5 to 10 years

Career Level:Manager

Education Level:Not Specified

Salary:Confidential

Job Categories:

Job Description

● Develop and maintain strong, long-term relationships with assigned clients, serving as their primary point of contact.
● Understand client needs and objectives, proactively offering tailored solutions to drive satisfaction and retention.
● Coordinate with internal teams to ensure timely and successful delivery of products and services according to client requirements.
● Identify opportunities for account growth and upselling, presenting new products and services to existing clients.
● Monitor account performance, prepare regular reports, and communicate results and recommendations to clients.
● Resolve client issues and complaints promptly, ensuring a high level of customer satisfaction.
● Negotiate contracts and agreements to maximize profit while maintaining client trust.
● Collaborate with sales, marketing, and product teams to align strategies and achieve business objectives.
● Stay updated on industry trends, market activities, and competitors to provide strategic insights to clients.
● Organize and participate in client meetings, presentations, and events to strengthen relationships and promote company offerings.

Minimum of 5 years of experience in account management, client services, or a related field.
● Proven track record of managing multiple client accounts simultaneously with a high degree of professionalism.
● Strong interpersonal and communication skills, both written and verbal.
● Demonstrated ability to resolve conflicts and provide solutions to clients in a timely manner.
● Experience working in an office-based environment.
● Ability to analyze data and generate actionable insights for clients.
● Excellent organizational and time-management skills.
● Proficiency in CRM software and Microsoft Office Suite.
● Ability to work independently and as part of a collaborative team.
● Strong negotiation and presentation skills.