▪️Job Descriptio

n• Handle incoming calls inquiries related to financial products, account information, and transactions

.• Provide accurate and timely responses to customer requests, ensuring a positive service experience

.• Identify customer needs and offer suitable financial solutions, products, or digital channels

.• Provide accurate information regarding financial products, promotions, and procedures

.• Ensure proper customer authentication and data privacy in all transactions

.• Adhere to all financial industry regulations (e.g., KYC, AML, data privacy)

.• Follow call scripts and compliance guidelines during all interactions

.• Report potential fraud, suspicious activity, or breaches of compliance immediately

.• Ensure all customer interactions are recorded accurately in the CRM system

.• Meet or exceed KPIs including Average Handling Time (AHT and Customer Satisfaction Score (CSAT)

.• Contribute to achieving the team's service level targets

.• Identify and recommend process improvements to enhance customer experience

.• Support and collaborate with the Inbound Supervisor and colleagues to meet unit performance goals

.

▪️Job Requiremen

ts• Bachelor's degree in Business, Finance, or related fiel

d.• Minimum 2 years of experience in a call center or customer service role within the financial servic

es• Industry (banking, insurance, or fintech

).• Proficient in CRM syste

m.• Rotational shifts, including weekends or holidays if require

d.• Excellent communication and problem solving skill

s.• High attention to detail and compliance awarenes

s.• Fast-paced, compliance-driven environmen

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