Job Description

Roles & Responsibilities

Title: Customer Engineer

Location: Egypt, Field

Key Areas of Responsibility

• Performing customer installations, maintenance, and service calls in a timely and effective manner

• Diagnosing, troubleshooting, and repairing electromechanical equipment, including ATMs and self-checkout systems

• Executing preventive maintenance, corrective repairs, and full system overhauls as required

• Dismantling legacy machines in the warehouse and test individual components for functionality and reuse

• Managing assigned territory efficiently, prioritizing tasks to meet service level agreements

• Maintaining accurate service documentation and communicate effectively with customers and internal teams

Basic Qualifications

• Bachelor s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field

• Solid understanding of electromechanical systems and structured troubleshooting methodologies

• Demonstrated problem-solving and analytical skills relevant to field service environments

• Strong communication skills with the ability to interact professionally with customers

• Ability to work independently, manage time effectively, and travel within an assigned territory

Preferred Qualifications

• Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment

• Field service experience in a customer-facing technical role

• Familiarity with preventive maintenance programs and service management tools

• Additional technical certifications related to electronics or electromechanical systems

Desired Candidate Profile

We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment, including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction, equipment reliability, and service excellence through timely on-site support and a strong customer-focused approach.

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