Job Description

Roles & Responsibilities

1. Curriculum Design & Development:

• Lead the end-to-end design process using the structured learning paths for New Hire and Continuing Education programs, Preferably SAM

• Develop comprehensive Facilitator Guides, Participant Workbooks, and Visual Aids that empower delivery trainers to achieve 100% curriculum consistency.

• Conduct thorough Task Analyses and Needs Assessments by collaborating with Subject Matter Experts (SMEs) and Operations Managers.

2. Gamification & Interactive Media:

• Architect gamified learning modules utilizing branching scenarios, simulations, and incentive-based mechanics (points, badges, leaderboards) to drive engagement.

• Build interactive e-learning modules, high-fidelity simulations, and digital job aids that mimic our actual call center environment.

• Create SCORM-compliant e-learning assets and interactive videos using rapid-authoring tools Canva, Adobe Apps and MS Office.

• Design "sandbox" environments that allow learners to practice system navigation (CRM/Dialer) in a risk-free setting.

3. Continuous Improvement:

• Maintain the version control.

• Perform regular "content audits" to identify and refresh outdated or underperforming training modules.

Desired Candidate Profile

Minimum of 2 years of experience as a Trainer with solid content creation experience.

Candidates must have first-hand experience managing the learner's journey from the front of the room.

Proficiency in Genially is preferred.

Excellent Communication skills.

Strong leadership & people management skills.

للتقديم الان