Call Center Agent - Mr. Tailor

Call Center Agent - Mr. Tailor
نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : Not specific
المكان : Egypt

Job Description

  • Address incoming customer inquiries via phone, email, and chat, providing knowledgeable responses on Mr. Tailor’s product lines, sizes, and customization options.
  • Monitor and engage with customer comments, messages, and reviews across platforms (Instagram, Facebook, Twitter, etc.), ensuring prompt, helpful, and on-brand responses.
  • Provide support to customers by answering questions on products, availability, sizing, and policies, while working with the customer service team for escalated issues.
  • Proactively resolve any complaints or issues related to orders, returns, or exchanges in a courteous and efficient manner, escalating cases to supervisors as necessary.
  • Accurately log all customer interactions, ensuring follow-up steps and resolutions are recorded in the company’s CRM system.
  • Stay updated on Mr. Tailor’s latest promotions, policies, and systems to provide current and accurate information to customers.
  • Making follow-up phone calls to make sure the issue has been resolved.

Job Requirements

  • Previous experience in a call center, customer service, or retail role, preferably within the fashion industry.
  • Strong verbal and written communication skills, active listening, problem-solving abilities, and a customer-first mindset.
  • Ability to work in shifts, including evenings and weekends, as required by business needs.
  • Strong ability to resolve conflicts and respond professionally to negative feedback.
  • Working knowledge of MS Office
  • Excellent organizational and leadership skills
  • BSc/BA in business, accounting or relevant field is a plus


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