نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : Not specific
المكان : Egypt

Job Description

Handling a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services.
Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call in accordance with Company standards.
Stay updated on product and service information to provide accurate details to customers.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
Upsell products and services when appropriate, based on customer needs and preferences.
Work closely with other call center agents and departments to improve overall customer service.
Identifies and progresses potential revenue and automation opportunities from inbound customer calls. Documents all relevant details using the agreed procedure.
Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas, advising the Customer on the action to be taken and timeframe.
Supports the achievement of required service levels and total customer satisfaction by actively participating in learning opportunities to enhance current competencies and by supporting the introduction of revised processes, procedures and tools.
Contributes to the achievement of individual, team and service level goals by performing all activities in accordance with defined standards for performance and conduct
Any other job-related task assigned by the line manager

Job Requirements

Bachelor Degree.
0 to 1 year of experience.
Very Good command of English, able to understand, assess, and articulate a response.
Strong communication and customer service skills.

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