Job Description:

We are seeking a dedicated Customer Service Agent to support our growing business. The ideal candidate will handle customer inquiries, provide assistance, and ensure a smooth customer experience across our eCommerce and software projects.

Responsibilities:

• Respond to customer inquiries via chat, email & phone.
• Assist customers with order tracking, returns, and general support.
• Provide guidance on software solutions and basic troubleshooting.
• Escalate complex issues to the appropriate team and follow up on resolutions.
• Maintain accurate customer interaction records using CRM tools.
• Collaborate with internal teams to improve customer satisfaction.
• Handle complaints professionally and strive to resolve them efficiently.