Description

Job Summary:

The Technical Services Manager is responsible for overseeing and managing all Technical Services support team activities provided by Salam Typhoon Technical Support Service (TTSS). This role involves ensuring the effective delivery of Technical Services, compliance with regulatory and contractual requirements, and fostering continuous improvement within the team.

This includes leading in reviewing, validating, prioritising, and managing all Technical Queries (TQ) to address aircraft, off-aircraft, support equipment, and In-Kingdom Industrial Participation (IKIP) technical issues promptly and effectively. Ensuring Continuing Airworthiness Assessments are carried out on TQ responses before issuing to RSAF.

Manage TQs to meet Service Level Agreement (SLA) contractual timelines, maintaining high standards of service delivery and compliance with contractual obligations.

• Provide technical advice to support the development of RSAF Technical Instructions, ensuring accuracy and compliance with regulatory requirements.
• Monitor the effectiveness of Reliability Team reports and Aircraft Maintenance Program (AMP) recommendations, ensuring alignment with airworthiness standards.
• Monitor, report, and improve technical output performance, implementing strategies to enhance efficiency and effectiveness.

Key Accountabilities include:

• Leading and overseeing Technical and IKIP Services, ensuring their effective delivery and continuous improvement
• Act as the deputy for the Senior CAO/Technical Services Manager, providing leadership and oversight in their absence.
• Support the development and management of the Technical Services team personnel through effective line management and professional development initiatives.
• Ensure compliance of technical operations with corporate, functional, RSAF, and contractual requirements.

Requirements:

• Extensive proven experience in Technical Services within an aircraft maintenance or CA environment, including significant direct experience of supporting or maintaining fleets of aircraft.
• Have substantial proven experience in a relevant management role.
• A recognised qualification to NVQ3/ONC/OND/BTEC level in a relevant technical discipline, or a technical apprenticeship, or suitable equivalent technical qualification acceptable to M&CA,
• NVQ5/BTEC/HND or Degree in a relevant technical discipline, acceptable to M&CA.

Benefits: Saudi Arabian National Employee benefits package.

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