Job Description

Overview of the role

We are looking for a dedicated and customer-focused Guest Relations Officer to join our team at Al Futtaim Automotive. The primary responsibility of this role is to provide full support to all customers visiting our branches and to be the first point of contact to welcome and identify customers' needs.

What you will do

Ensure customers receive the world's warmest welcome upon entering the branch

Establish the reason for customer visits and direct them to the appropriate department

Ensure customers with appointments are directed to the correct executive for a smooth transition

Provide a warm send-off to customers exiting the branch

Understand and manage the customer journey from start to finish

Skills

Required skills to be successful

Bachelor’s degree or equivalent

Minimum of 1-year experience in customer service or a customer-facing role

Proficiency in written and spoken English

UAE National with family book

What equips you for the role

Your experience in customer service, strong communication skills, and ability to adhere to core values will equip you to excel in this role. Your charismatic personality and established work ethic will help you gain customer confidence and trust, ensuring a positive experience for all visitors.

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