مطلوب QA & MIS Associate للعمل عن بعد من مصر في قطاع البنوك

نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : not
المكان : egybt

Job Description: QA & MIS Associate

Experience Required: 1-4 years for Associate in any Retail Operations process and core operations experience would be preferable.

1. Job Purpose

Conduct quality review of all Retail Operation's Units -- Credit Ops, Card Ops, CCAM Ops, Neo Ops and Insurance Ops with a view to ensure existing stipulated standards are being adhered to in accordance with the SOP, PPG, APPM, and OPMs.
Reporting of review outcomes with the units and Delivery managers for timely review and feedback.
Recommend and ensure implementation of corrective action plans to continuously improve and enhance the standard processes.
Perform and manage MI/Reports of the unit or as directed by the Manager.

2. Key Result Areas

Review of Operations' processes, procedures, MIS, systems, and policies for all Retail Operation's Units to provide assurance from a quality perspective. The objective is to recognize and surface any unrecognized operational, reputational, or regulatory risk and recommend as well as ensure implementation of appropriate corrective steps.
Ensure Quality reviews are conducted as per the defined SOP and grid and also work with each unit to ensure a 'Satisfactory' audit rating.
Timely release of Dashboards & reports.
Assist the Delivery Managers to conduct certification for the processing units (Maker, Checkers) during onboarding and as needed.
Establish cordial working relationships with relevant internal customers to understand roles and develop mutual understanding to facilitate communication and their acceptance of the review findings.
Review audit reports to be the focal point for the smooth performance of audits and examinations with a view to implementing better controls.
Review of RCSA controls across units to ensure alignment with the RCSA guidelines.
Handling of Unit/productivity/Performance MI and Reports for timely preparation and reporting.
Adherence to SLA & TAT for activities is critical with no breaches.

3. Operating Environment, Framework and Boundaries, Working Relationships

Retail Operations processing is carried out as per the Process Framework, in conjunction with the Bank's operating documents via SOP, PPF, APPM, OPM, etc.
The scope of work encompasses quality review of Retail units, i.e., policies, processes / procedures, MIS, and system covering all Retail Operation's Units.
Regular and frequent interaction with Retail Ops Process owners, their direct reports, and the respective delivery managers.

4. Problem Solving

Ensure that risks associated with Retail processes and compliance to the stipulated standards, system, and procedures are appropriately recognized and reported.
Ensure all highlighted risks and issues are mitigated / alleviated through appropriate recommendation of suitable controls, which should not add unnecessary layers, costs, or turnaround time but yet yield desired results.
Provide adequate solutions to erroneous processes highlighted during the review process.
Review standard operating procedures and system manuals periodically to ensure process risks are under control.
Identify key risks in processes during reviews and highlight them to Senior Management to drive enhancements and mitigate the identified risks.

5. Knowledge, Skills and Experience

Comprehensive knowledge of all host systems & other operating systems in the Bank.
In-depth knowledge in one or more Retail processes such as CCAM Ops (CASA account opening & Servicing), Card Ops (Issuing and Chargeback streams), Credit Ops (secured and unsecured loan onboarding and servicing), DTR Ops (Compliance transaction monitoring), Insurance Ops, and Neo/Digital banking.
MIS and systems and related processes understanding.
Good Verbal / written communication & computer skills.
Alignment with the company's core values and embedding the right culture for seamless delivery.

MIS Associate