Company Description

Aura Communication is a business process outsourcing company located in Cairo, Egypt, established in 2012. With over 800 employees, we specialize in providing customized customer support solutions including call center, inbound, outbound, and back-office services. Our focus is on delivering high-quality outsourced customer support solutions tailored to our clients' needs.

Role Description

This is a full-time hybrid role for a C1 Customer Care Agent at Aura Communication. The role involves providing inbound customer care, sales, marketing, and technical support. The position will be based in Cairo, Egypt, with the option for some remote work.

Qualifications

• Interpersonal Skills and Communication
• Customer Satisfaction and Customer Support
• Excellent Customer Service
• Strong problem-solving abilities and patience
• Ability to work effectively in a team environment
• Fluency in English
• Prior experience in customer service roles is preferred
  

Job Details

• Rotational shifts
• No overnight shifts
• Rotational 2 days off
• Hybrid Mode
• WFH flexibility
• Transportation provided
• Cairo and Alex
• Medical and Social insurance
• Competitive Salary+kpis
  

• للتقديم الان