About the Company

KNOT Technologies is a startup backed by one of the top-performing VCs in the Middle East and a strong founding team from Meta and Goldman Sachs. We’re reshaping the event ticketing industry through the power of artificial intelligence. Headquartered in Sheikh Zayed (Egypt) and serving a global market, our platform delivers a smarter, faster, and more secure ticketing experience.

We solve some of the biggest challenges in ticketing—like fraud, scalping, and inefficiencies—through AI-driven infrastructure that verifies tickets, streamlines transactions, and empowers event organizers. Whether it’s a local concert or a global conference, our tools scale to meet the need.

We’re not just building software—we’re building trust between organizers and audiences, one ticket at a time. If you're passionate about tech, events, and AI, and want to be part of a fast-growing team building the future of ticketing—we'd love to hear from you.

About The Role

We’re seeking a highly experienced Senior DevOps Engineer to join our growing team. In this role, you will design, implement, and maintain the infrastructure that powers our booking and ticketing platform. You’ll ensure our systems are scalable, reliable, and secure—supporting rapid product innovation while maintaining enterprise-grade operational standards. If you have a proven track record of building resilient cloud architectures, automating workflows end-to-end, and enabling engineering teams to deliver faster and safer, we want to hear from you.

Responsibilities

• Architect, implement, and maintain highly available infrastructure on AWS, ensuring scalability, resilience, and cost efficiency.
• Design and manage CI/CD pipelines that enable fast, safe, and repeatable deployments across environments.
• Implement infrastructure as code (IaC) with Terraform or similar tools, enforcing consistency and best practices.
• Manage containerized workloads (ECS, EKS, or Docker) and ensure observability through centralized logging, metrics, and tracing.
• Collaborate with software engineers to optimize system performance, troubleshoot production issues, and reduce deployment friction.
• Maintain and evolve security best practices, including secrets management, IAM policies, and compliance with industry standards.
• Oversee monitoring, alerting, and incident response processes, ensuring uptime and reliability for mission-critical services.
• Mentor junior engineers and contribute to a culture of automation, reliability, and continuous improvement.

Basic Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 4+ years of professional experience in DevOps, Site Reliability Engineering, or Infrastructure Engineering roles.
• Strong expertise with AWS services (EC2, ECS/EKS, RDS, S3, CloudFront, IAM, VPC, etc.).
• Hands-on experience with CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or similar).
• Solid understanding of containerization (Docker) and orchestration (ECS, EKS, Kubernetes).
• Proficiency with infrastructure as code tools such as Terraform or CloudFormation.
• Strong scripting skills (Bash, Python, or similar) for automation and tooling.
• Excellent communication skills and a collaborative mindset.

Preferred Qualifications

• Experience managing infrastructure for high-traffic transactional or booking systems.
• Background with monitoring and observability tools (Prometheus, Grafana, ELK/EFK, Datadog, etc.).
• Knowledge of database administration and scaling (MongoDB, PostgreSQL, Redis/Valkey).
• Exposure to security and compliance practices (SOC2, ISO27001, GDPR).
• Experience with cost optimization strategies in AWS.
• Prior involvement in agile environments with rapid release cycles and continuous feedback loops.

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